For years now I have ordered my Spring bulbs from your once excellent online service. This year I ordered the newly developed daffodil bulbs that have brilliant white petals with a bright pink centre. I was quite excited to see the buds forming. Then when they flowered they were all bright yellow. It was such a disappointment.
I contacted your Complaints Department and they said that it was quite a few months since I had made the order. The replacement time had lapsed and I should have made the complaint about getting the wrong bulbs earlier. But I couldn’t, could I? Not until they flowered.
I ordered these special daffodil bulbs the week the doctor told me I have terminal cancer. This was to be my last Spring and the pink and white daffodils were to be one of the joys of the last Spring season I shall see. They were called Delnashaugh Daffodils. They cost me $79.99 for 30 bulbs. There’s no chance now of ever seeing these flowers in the real.
Now that the cancer has spread to my liver I found the yellow daffodils to be offensive and inconsiderate. There’s no need to offer to replace them. I’ll probably be dead even before they arrive in the mail. It is so upsetting to have my life end with such a disappointment.
My friend Rebecca is an enthusiastic gardener and I have included her full name and address, plus half a dozen names of other daffodil bulbs of various shapes and shades from your catalogue. She would appreciate getting them along with the 30 Delnashaugh Daffodil bulbs, and I would regard your sending them to her as adequate compensation for the gross error you made during my terminal illness.
Mrs M. McPherson